Return & Shipping Policy

Hues by Megha – Return & Exchange Policy

At Hues by Megh, we are committed to providing a hassle-free shopping experience. Please read our return and exchange policy carefully before making a purchase.

Return & Exchange Process

Eligibility Criteria

Requests must be raised within 2 days of delivery.
The product must be unused, unwashed, unaltered, undamaged, and have the original tags and packaging.

For defective or damaged items, clear images must be shared when raising a return or exchange request.

Step 1: Request a Return or Exchange

Your Name
Order ID
Product Code(s) from the Tag
Pickup Address and Contact Details
Images of the Product (if damaged or defective)
Step 2: Return Method

Reverse Pickup: We arrange a pickup, and ₹150 per request will be deducted from the refund/store credit.
Self-Return: If our pickup service is unavailable in your area, you must ship the product yourself.
Clearly mention your Order ID and registered mobile number on the package.
Ship the package via a reliable courier service and share the tracking details with our support team.
Hues by megha is not responsible for lost or damaged self-shipped returns.
Step 3: Quality Check & Refund Processing

The returned product typically reaches us in 6-7 days.
A quality check is conducted within 24 hours after receiving the item.
If approved:
Exchange: Store credit is issued, valid for 1 month to your registered mobile number/email via WhatsApp.
Iten bought with store credit is non- returnable.

Reward points or store credits are non-refundable and can only be redeemed on our store.
3. Important Guidelines

Do not accept delivery if the package is unsealed, damaged, or tampered with. Refuse delivery and contact us immediately.
A quality check is mandatory. Refunds or exchanges will only be issued if the returned item passes inspection. If found damaged or defective, we will not process an exchange or refund. The product will be shipped back and the customer will pay the logistics.
Non-Serviceable Areas: If our reverse pickup is unavailable in your location, you will need to return the item(s) by your own means.
Only the item for which the return or exchange was arranged will be processed. Any additional items sent will not be our responsibility.
If you receive a delivery confirmation but have not received your package, report the issue within 24 hours.
Ensure the product is securely packed to prevent damage during transit. You are responsible for handing over the item in proper condition to the pickup agent. You would be asked to submit an unboxing video in case you claim that an item from your parcel is missing or damaged.
Prepaid orders cancelled after dispatch will incur a ₹150 deduction for return shipping.

4. Product Disclaimer

Color Variation: Product colors may slightly vary due to lighting effects, photography, and screen resolutions.
Fabric & Material: Natural variations in fabric texture or minor inconsistencies are not considered defects.
Size Fit: Kindly check the size guide before purchasing. Fit issues due to personal preference are not covered under defects.
Shipping Delays: Delivery timelines are estimated and may vary due to unforeseen circumstances.
Unauthorized Returns: Returns sent without prior approval will not be accepted or refunded.

5. Order Cancellations

Once an order is dispatched, it cannot be canceled.
If refused at delivery, return charges will be deducted.

6. Customer Support

For any queries, contact us via:
📞 WhatsApp: +91 8080202025 Email: huesbymegha@gmail.com
🕒 Support Hours: Monday to Saturday, 10 AM - 6 PM